Returns & Exchanges

At Mountain Equipment, we stand by the quality of our gear and offer a 30-day return policy for unused items in their original packaging. Whether you are swapping a size or seeking a refund, we are committed to getting you back on the trail as quickly as possible.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Gear

  Securely place the items in their original packaging, ensuring all tags are attached and the equipment is clean and unused.

• 3.
  Affix the Shipping Label

  Download and print the prepaid shipping label provided by our portal and attach it firmly to the outside of your package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number; your refund or exchange will be processed within 5-7 business days of receipt.